TERMS AND CONDITIONS
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Bookings:
Sconika Solutions (hereafter referred to as 'our' 'us' and 'we') offer you the option to make changes your booking up to 5 days before the departure date. Changes after this time are at our discretion. We are unable to offer refunds or credit if you miss the departure time for any reason. Bookings can be transferred to another date, up to 10 days before the original booked departure date (subject to availability) by contacting us at sconikasolutions@gmail.com. We are not responsible for any cancellation fees or costs from third parties due to cancelling or changing your bookings with us. Purchases are processed in Australian Dollars (AUD) and if payments are refunded they will also be processed in AUD.
Tours may be cancelled due to a number of circumstances out of our control. This may include, but is not limited to; insufficient number of passengers, extreme weather, government rules and regulations ( such as COVID-19 lockdowns) etc. and payments will be refunded if this occurs.
All packages/tours offered by us may change at any time, including costs, and will be updated on our website. Please review carefully before booking.
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Our City to Snow tours are not recommended for passengers under the age of 15 years old. Passengers under the age of 18 must be accompanied by an adult (person over the age of 18) on all our services.
Some tours/packages may have reduced prices on offer for children. This is for passengers under the age of 15.
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On The Coach:
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We ask all passengers to be at the departure locations on your itinerary and ready to board 15 minutes BEFORE the departure time listed, as that is the time the coach will drive off.
Seats are not assigned to passengers so those that board first have first choice.
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Eating and drinking (non-alcoholic beverages) is permitted on the bus, however passengers are not permitted to eat hot foods while on board, to ensure the comfort of all passengers.
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Passengers are responsible for their own belongings. We will not be held liable for the loss or damage of any of the passengers belongings.
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All passengers have the right to a comfortable journey. Passengers are expected to behave politely and in an appropriate manner. Any passenger who displays inappropriate behaviour, eg. aggression, violence, harassment, threats etc. or who is under the influence of drugs and/or alcohol may be prevented from boarding the coach or removed from the tour if necessary to ensure the safety and well being of the driver and other passengers.
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All arrival times are approximate and dependent on traffic and weather conditions. Your safety and comfort is of paramount importance to us therefore any changes are made with your well-being in mind.